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facebook issue

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lizaboom
Posts: 2
Joined: Sat Apr 18, 2015 8:45 am

facebook issue

Postby lizaboom » Sat Apr 18, 2015 8:49 am

I am in the US ... and at first it shows me the AE logo... but when I click to the next screen it doesn't. I try to enter it anyway and am told that it's a card type that isn't supported. What?

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Mroreniko
Site Admin
Posts: 23
Joined: Wed Jan 14, 2015 3:14 pm

Re: facebook issue

Postby Mroreniko » Sat Apr 18, 2015 8:50 am

The FAQ on payment options for advertising was updated just 16 hours ago and still lists American Express:
https://www.facebook.com/help/212763688755026
Yours is the second question here in the Help Forum I have seen about difficulties with the American Express option--has to be some sort of glitch. Suggest you file a report on the issue--not sure if you have the same report options on a Page as on a personal account: in the same menu as Settings and Log Out is 'Report a Problem' then Something Isn't Working to get to the form--it allows attaching screenshot(s) of the issue.

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noodniko
Posts: 10
Joined: Wed Jan 21, 2015 3:43 pm

Re: facebook issue

Postby noodniko » Sat Apr 18, 2015 8:51 am

I'm also affected. Even more obnoxious is the email that Facebook sent me saying I don't have any valid payment methods and demanding payment. Sort your life out Facebook -_


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